Grievance Redressal & Dispute Resolution Policy
Entity: Pingax InMotion LLP | Designated Officer Details & Escalation Matrix | Last Updated: October 27, 2026
1Regulatory Framework & Commitment
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and applicable trade laws of India, Pingax InMotion LLP is committed to providing prompt, fair, and transparent redressal of all grievances, service discrepancies, billing disputes, or quality issues raised by buyers, distributors, suppliers, or the public.
2Designated Grievance & Nodal Officer
The following senior officer has been designated as the official Grievance Officer for Pingax InMotion LLP:
Rajendrabhai Patel
Executive Partner & Designated Grievance Officer
Pingax InMotion LLP
3Grievance Submission Channels
Complainants may submit grievances through any of the following statutory channels:
- Electronic Mail: Send detailed particulars to grievance@pingaxim.com with "Grievance Notice" in the subject line.
- Postal / Physical Delivery: Dispatch written complaints to our registered address: Survey No. 42/1, Coastal Highway Road, Mahuva, Dist. Bhavnagar, Gujarat - 364290.
- Distributor Portal Ticket: Verified wholesale accounts may raise priority resolution tickets via the ERP claims desk.
4Statutory Resolution Timelines (SLA)
Every grievance is assigned a unique tracking number and acknowledged within 48 hours of receipt.
Full investigation and commercial resolution or written response within 15 business days from receipt.
5Legal Jurisdiction
All unresolved legal disputes arising out of contracts or platform usage are subject to the exclusive jurisdiction of the competent courts in Bhavnagar / Ahmedabad, Gujarat.